Refund policy
Bakery Refund & Quality Guarantee Policy
Quality Guarantee & Return Requirement
We take immense pride in our baked goods. If you are unsatisfied with the quality or taste of your order, we will gladly evaluate it for a refund or replacement under the following conditions:
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Uneaten Portion Required: To be eligible for a full or partial refund, you must return the uneaten portion (at least 50%) of the item to our shop within [24–48] hours of pickup or delivery. We cannot process refunds, replacements, or store credits for items that have been fully consumed or discarded without physical return.
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Proof of Purchase: A valid receipt or order number is required for all returns.
Non-Refundable Circumstances
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Taste Preference vs. Quality Defect: While we aim to satisfy every palate, refunds are reserved for product defects (e.g., wrong flavor, underbaked, damaged) rather than personal flavor preference once the majority of the item has been consumed.
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Improper Storage: We are not responsible for damage or spoilage caused by improper handling, transportation, or storage after the order leaves our care (e.g., leaving cream-filled pastries out of refrigeration or dropping a cake).
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Late Pickups: Orders not picked up within [24] hours of the scheduled time are non-refundable.
How to Initiate a Claim
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Contact Us Immediately: Email hello@mamawsoven.com or call/text 904-910-6742 within [24 hours] of receiving your order with photos of the issue and your order number.
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Return the Product: Bring or ship back the remaining portion of the baked good to 7 Ulmus Place, Palm Coast, FL 32164 so we can inspect it.
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Resolution: Upon inspecting the returned item, approved refunds will be issued back to your original payment method within [3–5] business days, or applied immediately as store credit.